COUNTERFEITS PARTS

HAVE A COUNTERFEIT PART?

We do everything in our power to ensure you are purchasing legitimate GM Genuine Parts and ACDelco Parts.

COUNTERFEIT PARTS ARE:

  • Not made in accordance with GM standards, which can lead to premature part failure, system breakdowns, or even vehicle safety events.
  • Packaged and designed to intentionally mislead you, often duplicating known trademarks exactly or ever so slightly, in hopes that you, the consumer, won’t notice the slight differences.

WHY SHOULD I CARE?

  •  Counterfeit parts cast a shadow on ACDelco’s reputation of providing high-quality replacement parts. Counterfeit parts may not meet the same standards as the genuine parts, which can lead to mechanical problems and systems breakdowns, or even cause safety concerns.
  • Imitation parts typically don’t last as long as legitimate GM Genuine Parts and ACDelco parts, making it necessary to replace them more frequently.

HOW TO SPOT

Here are tips to help identify a counterfeit part:

  • INSPECT THE PACKAGING - Always ask an installer if you can view the part packaging prior to installation. If it appears flimsy, lacks the name brand or logo or has a name that is similar to, but not the same as, those you’re used to seeing (such as AZDelco instead of ACDelco), it could be counterfeit. Counterfeiters often use colors, artwork, and fonts on their packaging that are similar to that of the genuine product.
  • COMPARE PRICES. Extremely large differences in price should make you suspicious. Keep in mind that you get what you pay for; materials that lead to long product life may not be included in counterfeit parts (such as no iridium on iridium spark plugs).

 

  • INSIST ON GENUINE PARTS. A visual inspection of the product may not be enough to distinguish genuine parts from the fakes. Always insist on GM Genuine Parts or ACDelco from GM Dealers or ACDelco Authorized Resellers.

HOW TO AVOID

Always buy products from a GM Dealer or an ACDelco Authorized Reseller. Look for the distinct mark on your GM Genuine Parts or ACDelco package as an indicator that you made a legitimate purchase from GM Genuine Parts or ACDelco.

NEW PACKAGING TO BETTER SERVE YOU

GM Genuine Parts and ACDelco offer a wide portfolio of parts around the world, which now come in all-new packaging. The full roster of parts, including GM Original Equipment, aftermarket parts, and New GM Genuine Parts products are broken down into three tiers, unique to your specific needs.

GM ORIGINAL EQUIPMENT

GM Genuine Parts and ACDelco Original Equipment, now identified by blue packaging, are the true OE parts installed during production and validated by General Motors for GM vehicles. These maintenance, repair, powertrain, and collision components are designed, engineered, tested to rigorous standards, and backed by General Motors.

ACDELCO GOLD

Formerly referred to as our “Professional” line, ACDelco Gold parts are the high-quality alternative to OE parts. These parts are manufactured to meet expectations for fit, form, and function, making them a smart choice for GM vehicles, as well as most other makes and models, including special applications. These high-quality parts are backed by General Motors.

ACDELCO SILVER

Formerly referred to as our “Advantage” line, ACDelco Silver parts are a quality high-value option for GM vehicles, as well as most other makes and models, and are backed by General Motors.

GLOBAL BRAND PROTECTION TEAM

If you suspect that the automotive parts you have purchased are counterfeit, please send an email to: gm_global_brand_protection@gm.com.

Be sure to include as much information as possible and pictures of the part and the packaging in which it came.

ALL PERSONAL INFORMATION WILL REMAIN STRICTLY CONFIDENTIAL.

Please save the part, the packaging, the invoice and the receipt until we contact you (if you choose to be contacted).
YOU SHOULD RECEIVE A RESPONSE WITHIN FIVE (5) BUSINESS DAYS.

Get In Touch

For more information about ACDelco in Middle East, Africa and Eastern Europe, please email your comments or concerns to the Customer Assistance Center on customerservice@gmarabia.com

Customer Communications Center:

P.O. Box 9233

Dubai, UAE